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Store Returns Policy

At walkersplantcentre.co.uk we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services
Please either phone on 01244 320731 between 9 and 5, Monday to Friday, or email customerservices@walkersplantcentre.co.uk
otherwise write to:
Walkers
Oakfield Nurseries
Huntington
Chester
Cheshire CH3 6EA

Incorrect Goods
If we sent you something you hadn't ordered and which was not a substitute item (see below), return it within 28 working days unused and in its original packaging and you will not be charged.

Damaged In Transit
If your purchase is damaged in transit you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods
Products. If you receive a product that is defective, you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

Plants.
If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We may then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the damaged plant we will be happy to arrange for a refund or replacement.

Cancellation
You can return anything you're not happy with within 7 days of receiving it.
To cancel an order, please drop us an e-mail at customerservices@walkersplantcentre.co.uk with details of the order you are cancelling.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.


Substitutes
We reserve the right to substitute unless ordered are marked "No Substitutes"